Delete your Pear Care account

Delete your account in the app

1. Open the Pear Care app and sign in.
2. Go to Settings, then Profile.
3. Tap Delete Account.
4. Type DELETE, tap Permanently Delete Account, and confirm.

You can also sign in on the web and use Settings, then Profile, then Delete Account.

Request deletion by email

If you cannot sign in, email hello@pear.care with the subject "Account Deletion Request" from the email address on your account, or call (317) 413-0516. We will verify your identity before deleting the account.

Do not include symptoms, medical records, insurance numbers, or other sensitive details in your email.

What is deleted

Your profile, health details, chat history, searches, snapshots, appointments, reviews, and notification settings. Your login is removed and cannot be recovered.

What may be kept

After verifying your identity, we delete or de-identify information associated with your account and instruct our processors to do the same, except where retention is required or permitted for legal obligations, safety, fraud prevention, security, payment or transaction records, dispute resolution, or limited backup cycles. Retained records are kept only as long as needed for those purposes, and backup copies are overwritten on their regular cycle.

Data already written to your device calendar, synced through a service you selected, or sent to an independent provider at your direction must be removed through that service. You can remove data stored on your device by signing out, clearing the app's storage, or uninstalling the app.

Subscriptions

Deleting your account does not cancel an active subscription. Cancel it first in your Google Play or Apple App Store subscription settings, or you will keep being charged.