Request deletion of your data

How to make a request

Email hello@pear.care with the subject "Privacy Request" from the email address on your account, or call (317) 413-0516. Tell us which data you want deleted, for example previously saved clinical details or health history, searches, chat history, or snapshots.

Do not include symptoms, medical records, insurance numbers, or other sensitive details in your email.

We will use reasonable methods to verify your identity and authority, then respond within the time required by law. For requests under the Washington, Nevada, or Connecticut consumer health data laws, we generally respond within 45 days and may extend once by up to 45 more days after telling you why.

Data stored on your device

Drafts, chats, reminders, and preferences stored on your device can be removed by signing out, clearing the app's storage, or uninstalling the app.

What may be kept

After verifying your identity, we delete or de-identify information associated with your account and instruct our processors to do the same, except where retention is required or permitted for legal obligations, safety, fraud prevention, security, payment or transaction records, dispute resolution, or limited backup cycles. Retained records are kept only as long as needed for those purposes, and backup copies are overwritten on their regular cycle.

Delete everything

To delete your whole account and all associated data, follow the steps on Delete your Pear Care account.